"We will offer digital customer service"/ Sky News will cut 2,000 jobs and close 3 service centers in England

British media group Sky News announced today that it is considering cutting around 2,000 jobs and closing three customer service centers, out of ten it has in the United Kingdom, as part of a restructuring plan.

"We will restructure our company to offer a faster, simpler and more digital customer service," a spokesperson said in a statement to AFP.

These 2,000 jobs represent 7% of the group's employees, which specializes in the production and broadcasting of television programs. The group is owned by American Comcast and has 24 million customers in six European countries, including Britain, Germany and Italy.

The company receives 25 million calls from its European customers each year and this number will decrease in the coming years, according to Sky News, which belongs to the group.

New customer service center

The company estimates that, although some customers will continue to call to speak to a specialist when they encounter a technical problem, the vast majority will prefer to do simple, everyday things, like paying a bill or renewing a contract , digitally, through an app or messaging service.

The group also plans to invest several million pounds in a new customer service center in Livingston, Scotland. The company had already announced last year that it would cut 1,000 jobs in the UK because the switch from satellite to digital services means it needs fewer skilled technicians.

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